Blackbrooks has wide aisles and generous space for leisurely browsing. We have accessible toilet facilities. While wheelchairs are available in-store, we cannot guarantee availability. Outside, our car park has disabled parking spaces and our delivery service can assist in getting those heavier items home.

Yes. Blackbrooks has an extensive car park, which is free to use. The car park is locked overnight, please check our opening hours.

Yes. At Blackbrooks we have an award-winning restaurant serving freshly prepared food made with quality ingredients on the premises daily.

These have a dedicated area in the disabled toilets.

Your dogs are welcome in our stores, and Restaurants.

Yes. Blackbrooks gift cards make the ideal gift for all occasions, they can be purchased in store from our check-outs or online.

Our gift cards can be spent in all Blackbrooks departments including the restaurant. They are not redeemable in concessions.

Yes, our Gift Cards expire 5 years after they have been issued. Defaced or damaged gift cards will not be accepted and we are also unable to refund or replace any lost or stolen gift cards.

Local Delivery is FREE on orders over £60 within 20 miles of any Blackbrooks garden centre.

Some of our larger and heavier items may incur a delivery charge but this will be clearly displayed. If you wish, you can contact us to find out specific information about our delivery destinations and charges.

We deliver to Mainland UK.

A member of the team will be in contact to arrange delivery.

Once your order is processed you will be sent an email informing you of your delivery. If you experience any problems with tracking your order, please email enquires@blackbrooks.co.uk

Most of our products are sourced and delivered from our own warehouse. However, some of the products available to buy on our website are sourced from dropship suppliers. To enable us to successfully fulfil your order it may be necessary to deliver your order from separate fulfilment centres and in separate deliveries on different days.

You will receive notification if this applies to your order.

If we send you incorrect goods you should notify us as soon as you discover the error and within a reasonable period of time. We will arrange for our courier to collect the goods from you or ask you to return the goods to us by post. The correct items will then be dispatched as soon as possible.

Yes, you can. You can visit our online store directly.

At Blackbrooks we ensure any problems are handled swiftly and professionally. We want you to be able to buy with confidence. That’s why we’re happy to offer a full refund or exchange on any purchase you’re not 100% happy with provided you return it within 28 days of purchase, along with proof of purchase and in saleable condition where appropriate.

We’re so confident in the quality of our hardy plants that they come with a five-year guarantee to grow. Simply return any plant that fails with its bed card or proof of purchase and we’ll happily offer you a replacement. Sale of particular items for sanitary reasons do not qualify for our usual refund or exchange policy. This does not affect your statuary rights.

Placing an order on our website is quick and easy.

Simply click on the ‘Add to Basket’ button beside the item or items you wish to purchase and a window will appear confirming these have been added to your basket.

Clicking on the ‘Go to Checkout’ button will ask you to sign in, register or checkout as a guest, price and delivery charges and address will then be confirmed. You should then click on the ‘Continue’ button.

You will then be asked to enter your billing and card payment details and then click on the ‘Make Payment’ button. Finally, you will receive confirmation of your order along with your order number.

As soon as you place your order we start to process it, therefore should you wish to add an item or change your order you should phone us on 01424870710 or email enquires@blackbrooks.co.uk and we will be able to assist you further.

Most of our products are sourced and delivered from our own warehouse. However, some of the products available to buy on our website are sourced from dropship suppliers. To enable us to successfully fulfil your order it may be necessary to deliver your order from separate fulfilment centres and in separate deliveries on different days.

You will receive notification if this applies to your order.

Payments can be made by PayPal. We take every reasonable care to ensure that your order and any subsequent transactions are conducted in a secure environment.

To cancel your order you should email us at enquires@blackbrooks.co.uk or phone us on 01424 870710 and if we have not already sent your order to you we will cancel it and refund any payment taken.

If your order has already been sent you have the right to cancel your order within 28 days of delivery. You must take reasonable care of the goods while they are in your possession and you must not use them. We will only refund the purchase price when we have received the goods from you in an undamaged state. Returns will be at your cost unless there has been an error with your delivery or you have received damaged goods.

The ability to cancel your order does not apply to goods which have been worn, washed or otherwise used. Non-refundable items will be notified at the point-of-sale. This does not affect your statutory rights.

If you discover the goods are faulty you must notify us within 7 days of the date of delivery or within a reasonable period of time (if the defect was not readily apparent). We may inspect the goods, either by arranging to have the goods returned to us or asking you to email us photo(s) of the damaged goods.

If we agree with you that the goods are faulty and the fault was not caused by your neglect or misuse of the goods, we will, at your choice, replace, refund or repair (if possible) the faulty goods at no cost to you.

Your money will be refunded back in the same manner it was paid, as soon as we are in receipt of the goods. Refunds can take up to 14 working days to reach your account, this is dependant on the bank in question, this normally takes up to 5 working days. We will issue the refund to the card which was used to place the order.

Yes, our events are booked in advance.

Blackbrooks will have a door list on entry, bring your ticket or providing a booking reference would reduce your waiting time.

We advise you arrive 10 minutes before your time slot.

We do our best to accommodate changes, this is subject to availability. For any changes please contact events@blackbrooks.co.uk